FAQ
How does our team process your order?
After placing your order, you'll be taken through the following process from start to finish:
Order Confirmation and Payment Details:
We'll contact you immediately via WhatsApp with all payment details, based on your selected payment method. This ensures a secure payment.
Quality Control Inspection:
After receiving your payment, our team will conduct a comprehensive, chronological inspection of your selected watch within the next 3-5 business days. Because we take quality very seriously, we'll send you a detailed quality control video of your watch for your review.
Shipping:
If you're completely satisfied with the quality control inspection, we'll proceed with shipping. We offer global express delivery services through trusted carriers such as GLS, DHL, and FedEx. Once your order is shipped, we'll provide you with a tracking number so you can track your shipment at any time.
Estimated Delivery Time:
Please note that the estimated shipping time is 12-16 business days from the date of shipment.
What Shipping Methods Do You offer?
We proudly offer global shipping, covering nearly every country in the world. Your order will be delivered securely via GLS, DHL, or FedEx, ensuring reliable and fast service.
General estimated delivery time: Most orders will arrive within 12-16 business days.
Once your order has shipped, you will receive a tracking number and link via email.
Estimated delivery times for selected countries:
US: 12-16 business days
Italy: 12-16 business days
Canada: 14-18 business days
UK: 12-16 business days
Europe: 12-16 business days
UAE: 12-16 business days
Australia: 14-20 business days
Japan: 14-20 business days
Brazil: 16-22 business days
South Africa: 16-22 business days
Please note that these are estimated delivery times; actual delivery times may vary due to local customs procedures and other factors. If you have any questions or require more specific information about shipping to your area, please feel free to contact our customer service team via WhatsApp at +44 7565355764
Will l Have to Pay Additional Custom Fees?
We understand that customs fees and import duties can be a concern when ordering internationally. That’s why we’ve taken extra steps to ensure a hassle-free experience for our customers:
Private Shipping Channel:
We use a dedicated private shipping channel designed to handle international shipments securely and quickly. This channel is optimized to minimize or even eliminate additional customs fees, ensuring that your package arrives duty-free in most cases.
Our Track Record:
With over 2,300 successful shipments around the world, we have an excellent track record. In all our shipments, we have not encountered any issues where items were held or subject to unexpected customs fees.
In the Unlikely Event:
Although it’s highly unlikely given our proven process, if your order is ever subject to additional customs fees or is held by customs, we’ve got you covered. We will either:
Issue a full refund for any customs charges incurred, or
Re-ship your order at our expense.
Your peace of mind is our top priority, and we’re committed to ensuring that you receive your order without any unexpected costs or delays.
After placing your order, you'll be taken through the following process from start to finish:
Order Confirmation and Payment Details:
We'll contact you immediately via WhatsApp with all payment details, based on your selected payment method. This ensures a secure payment.
Quality Control Inspection:
After receiving your payment, our team will conduct a comprehensive, chronological inspection of your selected watch within the next 3-5 business days. Because we take quality very seriously, we'll send you a detailed quality control video of your watch for your review.
Shipping:
If you're completely satisfied with the quality control inspection, we'll proceed with shipping. We offer global express delivery services through trusted carriers such as GLS, DHL, and FedEx. Once your order is shipped, we'll provide you with a tracking number so you can track your shipment at any time.
Estimated Delivery Time:
Please note that the estimated shipping time is 12-16 business days from the date of shipment.
What Shipping Methods Do You offer?
We proudly offer global shipping, covering nearly every country in the world. Your order will be delivered securely via GLS, DHL, or FedEx, ensuring reliable and fast service.
General estimated delivery time: Most orders will arrive within 12-16 business days.
Once your order has shipped, you will receive a tracking number and link via email.
Estimated delivery times for selected countries:
US: 12-16 business days
Italy: 12-16 business days
Canada: 14-18 business days
UK: 12-16 business days
Europe: 12-16 business days
UAE: 12-16 business days
Australia: 14-20 business days
Japan: 14-20 business days
Brazil: 16-22 business days
South Africa: 16-22 business days
Please note that these are estimated delivery times; actual delivery times may vary due to local customs procedures and other factors. If you have any questions or require more specific information about shipping to your area, please feel free to contact our customer service team via WhatsApp at +44 7565355764
Will l Have to Pay Additional Custom Fees?
We understand that customs fees and import duties can be a concern when ordering internationally. That’s why we’ve taken extra steps to ensure a hassle-free experience for our customers:
Private Shipping Channel:
We use a dedicated private shipping channel designed to handle international shipments securely and quickly. This channel is optimized to minimize or even eliminate additional customs fees, ensuring that your package arrives duty-free in most cases.
Our Track Record:
With over 2,300 successful shipments around the world, we have an excellent track record. In all our shipments, we have not encountered any issues where items were held or subject to unexpected customs fees.
In the Unlikely Event:
Although it’s highly unlikely given our proven process, if your order is ever subject to additional customs fees or is held by customs, we’ve got you covered. We will either:
Issue a full refund for any customs charges incurred, or
Re-ship your order at our expense.
Your peace of mind is our top priority, and we’re committed to ensuring that you receive your order without any unexpected costs or delays.
